Kaspersky technischer support8/11/2023 ![]() Some services that are not included in Standard Support may be offered as part of paid services.In Kaspersky Endpoint Security 11.4. b) A valid License is required for support of all commercial Software for small, medium and large businesses.a) All commercial and freemium Software for home and mobile devices is supported regardless of the License status.Arbeit mit Programmen Bestellung und Bezahlung. Kaspersky provides Support under the following conditions: Wenn Sie Kaspersky Small Office Security verwenden, gehen Sie auf diese Seite. Ihre Sicherheit liegt uns am Herzen wenn Sie also Antworten auf oft gestellte Fragen oder Untersttzung durch unseren technischen Support bentigen. The problem arose due to incorrect use or disregard of instructions provided by Kaspersky Technical Support or Kaspersky documentation. The User is unable or refuses to provide Kaspersky Technical Support with the information that is required to reproduce, analyze, and fix the specific problem. Software interruptions are caused by incompatible versions of platform-specific software. Software interruptions are caused by hardware issues. Kaspersky Software is installed in a mixed environment together with other incompatible applications. Installation is performed on an infected device. Kaspersky does not guarantee successful installation, stable Software operation, and resolution of problems in the following cases: Software version is no longer supported (support renewal can be bought upon request) Hardware and/or platform-specific software does not meet the minimum system requirements for Software. Kaspersky does not provide Support in the following cases: Analysis and investigation of the causes of incidents resulting from malware infection (can be bought as an additional service within Kaspersky Incident Response). Analysis and provision of an official opinion on causes of a technical error Demonstration, deployment, and configuration of Software (can be bought as an additional service within Kaspersky Professional Services) Configuring and checking Software performance by Technical Support specialists and advice on configuring network security (can be bought as an additional service within Kaspersky Professional Services) Integration of Kaspersky Software with third-party software Use of third-party patches for operating systems and applications to fix vulnerabilities Questions regarding third-party applications and/or operating systems Assisting a User on the phone or via web chat while collecting data for analysis and/or application of recommendations Onsite Support and Remote Support sessions (can be bought as an additional service within Kaspersky Professional Services) Disinfection of computers infected with malware (including mitigation of the effects of such infection) by Technical Support specialists Improving performance of and configuring a User's device Development of new Software functionality at the request of a User Standard Support does not include the following: Your product will still be active until the subscription expiry date. Pressing Cancel will stop the Auto-Renewal Service. Once logged in you will see Cancel and Renewal buttons. c) How to use online services: My Kaspersky or CompanyAccount. Enter your email address and last 4 digits of your credit card, or enter in the order number and password that can be found in the order confirmation email.For example, user guides and training materials. b) Where to find information about the Software.a) How and where to download the Software.Consultations on the following questions: Assistance with recovering information about a lost or damaged license (if possible) c) Recommendations for disinfection of computers infected with malware.Processing requests related to software malfunction and regular database updates oder Links online scannen und den technischen Support von Kaspersky per E-Mail. Obligations to respond within a fixed period of time can only be offered as part of paid services.įor some Software, Support terms and conditions may differ from the standard ones. Programme sowie Kontakte des technischen Supports von Kaspersky. Kaspersky Technical Support makes every effort to provide quality support within reasonable time, depending on the nature of the request.
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